The challenge
The Geo Analytics team had published an initial set of user journeys. I studied how internal users worked with those journeys and the documentation site to identify what needed to improve.
What I did
Planned the study
I consulted UX experts, clarified the research goals, and developed the research plan.
Conducted usability sessions
I coordinated logistics and participants, then ran the sessions with internal users.
Turned observations into actions
I consolidated the findings and translated them into issues and requests the team could act on.
The outcome
A research report and actionable requests for improving the documentation. The technical writing lead noted that the study’s principles were useful for other Geo projects.
View the work
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